Call Center Agent

Requirements (persyaratan)

• Fluency in English, spoken and written communication is a must.
• Excellent communication skills.
• Personal integrity and conscientiousness.
• Strong orientation on task completion, results, and strategic goals.
• Team player. (we don't have any requirements on age or educational background)
• Continuous learner.
• Good knowledge of G-suites (Google Docs, Gmail, Google meets, Calendar, and so on).
• Have your own laptop and a headset. Noise-canceling headset is a plus.
• Fresh graduates are welcome to apply!

Location (penempatan): Remote/Work from Anywhere

Job description (deskripsi lowongan)

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.

We’re looking for detail-oriented and thoughtful people in Indonesia to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Duties (tanggung jawab)

• You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers.
• Diagnose and solve the customers’ problems via phone, email, and chat.
• Communicate effectively via phone, chat, and email with our customers.
• Coordinate effectively with peers and your manager.

Employment type (sifat lowongan): Full-time only, 44 hours per week.

Contract Length: 3-6 months, with possible extensions

Interested? Please apply to this link below. We would love to have a chat with you!

bit.ly/UNDIP-vsa