Customer Experience (Fintech)

Job Descriptions

• Responsible in handling fintech related tasks such as inquiries and complaints handling.
• Deliver fast and excellent solutions to customers.
• Establish and maintain relationships with customers.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, following up to ensure solution.
• Coordinate with different departments to create a seamless experience for customers.

Requirements

• Minimum 1 year experience as Banking/Fintech/E-commerce/Logistics CX.
• Great communication skills.
• Empathetic, active listener, and a problem solver.
• Having experience with Freshdesk/Zendesk is a must.
• Able to communicate in English is preferable.
• Doesn't have issues with shifting schedule.
• A customer-oriented person who is friendly yet determined to excel in a fast-growing company.