Customer Service Agent

Descriptions

• Handle inquiries/complain from customer who contact via channel provided (chat/email/call/social media)
• Provide and deliver clear information and resolution to the customer
• Escalate case in timely manner / based on SLA agreed
• Do coordination with 2nd tier
• Input accurate report into the system

Requirements

• Min. Undergraduate Degree
• Have six month to one year experience as a customer service
• Willing 3 months contract