Student Success

1. Prior working experience as a Customer Service.
2. Fluency in both written and spoken English.
3. Good administrative skills and ability to create good requirement documentation.
4. Strong communication skills in a multicultural environment.
5. Interest in creating social impact through Indonesia's education.
6. Willingness to work in shifts.

Job Description:

1. Providing great customer experience to our customers by responding to their queries and resolving their issues.
2. Handling customer’s complaints, inquiries, request and/or feedback
3. Investigating and providing the best solutions to customers.
4. Handling internal and external escalation of customer complaints.
5. Follow Student Success SLA policies, to give our customer the best experience.