Global Customer Support

1. Minimum D1 or equivalent (Fresh Graduated are Welcome)
2. Experience working with customer support preferred
3. Ability to multi-task, prioritize and manage time effectively
4. Ability to analyze and solve customer needs
5. Ability to communicate fluently in English
6. Comfortable using computers
7. Customer orientation and ability to adapt/respond to different types of characters
8. Ability to manage social media, communication content, and create social media campaign

Job Description:

1. Maintaining a positive, empathetic and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries under Service Level Agreement (SLA)
3. Communicating with customers through various channels using Standard Operating Procedure (SOP)
4. Recommend potential products or services to management by collecting customer information and analyzing customer needs
5. Ensure customer satisfaction and provide professional customer support