Candidate must possess at least Bachelor’s Degree from reputable university majoring Computer Science/Information Technology or equivalent
Proficiency in Dynamics CRM 2011 or later is an advantage
At least 2 years working experience in the related field
Understanding of functional customizations and configurations of Microsoft Dynamics CRM
Proficiency in SQL server and ability to write SQL queries, SQL Reporting Service (SSRS)
Proficiency in C#, ASP.Net and Java Script
Proficiency in Mobile Development is an advantage
Strong verbal and written communication
Strong support desk experience including call logging and SLA compliance
Excellent skills in a leading CRM application, with strong emphasis on relational database structures
Good network infrastructure knowledge is an advantage
Attractive salary, THR, Insurance package for self and family, project bonuses, and travel allowance.
Syarat Khusus:
Core duties and responsibilities include the following (other duties may be assigned):
Provide helpdesk services to our customers
Manage and progress customers support emails and calls
Document problems and activity and solution for each case
Communicate the status of issues to customers and to the CRM team
Identify high priority customer issues and escalate to appropriate team members, including management
Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve customer issues/requests
Perform in-depth analysis of CRM user issues to determine causes and solutions
Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM
Work with customers, development, support and other members of the team to investigate, test and develop solutions and workarounds to resolve customer issues/ requests
Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
Memuat...